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~ Even miracles take a little time ~ Fairy God Mother, Cinderella
We hope you find just the right parcel of goodness at Princess for a Knight. We aim to pick, pack and dispatch all orders on the same day received prior to 12pm. All orders received after this time or weekend or public holiday will be dispatched on the next working business day.
If there is an issue with the supply of your ordered goods our team will email or call to discuss.
As a general guide express orders will be delivered within 2-3 business days and standard orders 3-6 business days. Of course this often depends on the end location and the courier companies operations.
Princess for a Knight can not be held responsible for lost or damaged goods once it leaves our premises. All orders are tracked via Australia Post.
~ Yes indeed we aim to please ~ Beauty and the Beast
We hope that you have fallen in love with your products, however if you are not satisfied with your purchase we can exchange, repair or issue a store credit to the value of the goods. Refunds are not accepted unless the items are faulty – see below.
To qualify for an exchange or store credit the following conditions must be met:
- Items returned unworn, unmarked or damaged in anyway.
- Tags and labels to be still attached in the same condition as it was received.
- Items to be returned with 14 days of receiving the goods.
- Include a proof of purchase ie receipt, invoice or order.
- The cost of postage for returning & exchanging the items is the responsibility of
Princess for a Knight reserves the right to not accept any returns that do not meet the above conditions.
If you wish to return an item please contact us on firstname.lastname@example.org or by calling +61 3 5022 9982.
Under Australian Consumer Law items with a minor problem can be repaired or replaced. Items with a major problem can be refunded or replaced. A major problem consists of:
- Item wouldn’t be purchased if you knew about the problem
- Its unsafe
- Doesn’t match the sample or description
- It doesn’t do what the business said it would and can’t easily be fixed.
Please keep proof of purchase to return or receive a refund.
To return your product, you should mail your product to: PFAK Pty Ltd, 38 Langtee Ave, Mildura VIC 3500, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We hope you love it as much as we do!